Frequently Asked Questions – High-StreetFashion.com

Below are the most commonly asked questions to help you navigate your shopping experience.

  • Where is my order?
  • How do I return an item/order?
  • Can I cancel or amend my order?
  • When will I receive my refund?

Delivery & Collection

  • What delivery and pick-up options are available?
  • How can I track where my order is?
  • Can I add additional instructions for delivery?

Returns & Refunds

  • What is your returns policy and how do I return an item?
  • Are there items that cannot be returned?
  • Do I need to pay for my return?

Orders & Cancellations

  • How do I track my order?
  • Can I cancel or modify my order after placing it?
  • What should I do if an item is missing from my delivery?

Payments & Gift Vouchers

  • What payment methods are accepted on High-StreetFashion.com?
  • When is the amount charged to my card?
  • Why might a card payment fail?

Promotions & Offers

  • Where can I enter my promotion code?
  • When is the discount applied?
  • Can I use more than one promotion code per order?

Product Sizing & Stock

  • Where can I find information about sizing?
  • How can I be notified when an item is back in stock?

My Account

  • How do I create an account?
  • How can I reset or change my password?
  • Why can’t I sign into my account?

Stores

(If applicable to your site)

  • Can I check stock in a nearby store?
  • Can I reserve an item for in-store pickup?

If you can’t find the answer you’re looking for, please visit our help center on High-StreetFashion.com for more information or assistance.